#1800 packrat how to
#1800 packrat drivers

I called 1-800-Pack-Rat and spoke to a supervisor who in turned called and spoke with dispatch. He called me back to tell me that because the unit was 1000 lbs. When I told him I could not come back he said he would call the dispatch and they could tell him what to do. I had to leave earlier than -the unit getting picked up and the driver called to tell me that it was 400 lbs. That experience was not as good as the first. So within a 3 month period we used 1-800-Pack-Rat from Oregon back to Houston. in Houston, the driver never indicated there was a problem and the move was awesome.

The move from Houston to Oregon went smoothly and was such an awesome experience we decided to use them again when we discovered that Oregon was not for us. For me it wasnt a big deal, since I didnt need my stuff right away.Try them!

He did send me email stating that 'container was on track to be delivered on time,' but it would be nice to have a call or email at time of destination. The only small negative thing is that the moving cordinator didn't let me know when my container arrived at destination. Since it will take 2-4 days to set up the drop off. Just as I have layered them out.When you want to have your stuff back I recommend you to call a few days in advance. Once I decided to use them, the process was smooth and container was delivered and picked up as scheduled.All my items arrived in great shape. She gave me a good price from the beggining and assured me she could match prices. The sales lady didn't bombard me with phone calls (like the other moving companies did) and gave me time to think about all the other options. I actually had a great experience with this company.I arranged a moving from LA to Houston, and everybody working for my move was very attentive, patient and flexible. I know they are hoping I will forget but I have a pet peeve about bait and switch type tactics.

#1800 packrat how to

Six months later on the drop off they asked again and were clueless how to proceed fulfilling their guarantee (1st month refunded) and they are 'looking into it'.

Management called and I told them about the issues right after pick up and they said 'we will investigate'. I called several times to get an update and each time the new deadline for pick up was missed. The help line told me I would be able to add insurance later if I wanted (I assumed as long as before I began packing) but that was not true. My pick-up was not done in the time I was told, so the entirety of my belongings were baking in the sun for hours in the Houston summer. I feel bad that management there does not back up their satisfaction guarantee or generally follow up as any legitimate business should.

#1800 packrat drivers

The only reason PackRat gets a second star after being dishonest with me is because the drivers there are very courteous.